Friday, December 7

How not to treat your customers! Customer at Fleet Bank, who happens to be a web developer, saw a major flaw in Fleet Bank's webpage that exposed account information. Customer service reps failed to return his calls, failed to give him good service when he did finally speak with them, so he called and reported it to MSNBC.com, who featured it on their front page. Gotta love it! See, one person can make a difference.

No comments:

Post a Comment